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What You Need to Know Before You Start

Using rbbaji means you agree to the terms set out here — covering account eligibility, wallet use, and how we handle your data.

Eligibility by local lawbKash, Nagad, Rocket wallet termsAccount data and privacyPolicy updates and noticeContact for legal queries
rbbaji What You Need to Know Before You Start
HOW WE HANDLE THIS

Data, Security and Account Integrity

Every account at rbbaji is protected through a verified login process — you authenticate via OTP sent to your registered mobile number each session. We retain account data only as long as your account remains active or as required by applicable policy obligations. You can request a copy of the data we hold against your account, or ask us to close your account by contacting support through the channels listed above.

Data Retention

We keep your account data for as long as your account is active. After closure, data is retained only where our policy obligations require it, then deleted.

Cookie Use

We use cookies to keep your session active and to remember your preferred payment method — bKash, Nagad or Rocket — so you do not re-enter details every visit.

Account Security

Login uses OTP verification to your registered mobile. If you suspect unauthorised access, contact support immediately to freeze the account while we investigate.

Change Requests

To update personal details or wallet information linked to your account, verify your identity through the account settings page, then submit the change request to support.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how these terms apply to your account, or if you need to flag a legal concern, there are direct ways to get a response. Our support team handles policy-related queries separately from general account help, so your request gets to the right place without delay.

Live Chat Open the chat widget from your account dashboard to raise a legal or terms query. Available during active support hours; a reference number is issued for every legal request.
Email Support Send detailed policy or account-eligibility questions to our support email. Attach any relevant documents so we can respond without back-and-forth delays.
Account Help Centre Log into your account and navigate to Help to find policy articles, wallet terms for bKash, Nagad and Rocket, and step-by-step account management paths.

Common Questions About Our Legal Terms

These are the questions we get most often about our legal terms, account eligibility, and how we handle your information. If your question is not here, contact us directly through live chat or email.

Access depends on your local law and the region you are in. We do not confirm legality for any individual location — you are responsible for checking whether using the platform is permitted where you are.

You must be of eligible age under the laws of your jurisdiction. We verify eligibility during account setup and may request documentation at any point. Accounts found to be ineligible will be closed.

Each wallet — bKash, Nagad, Rocket — operates under its own provider terms. Where those terms overlap with ours on account matters, our policy applies to the rbbaji account side of the transaction.

Yes. Contact our support team by email with your account details and a data request. We will confirm what is held and provide it in a readable format within a reasonable timeframe.

After account closure, we retain data only where our policy obligations require it. Once that period ends, the data is deleted. You can ask support for a timeline specific to your account.

We post updates on this page with a revised effective date. Continuing to use the site after that date means you accept the updated terms. We aim to give reasonable notice before material changes apply.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.