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How rbbaji Handles Your Personal Data

When you open an account and move money through bKash, Nagad, or Rocket, you share personal information with us — and this page explains exactly what we collect, why we hold it, and how you can control it.

Account data kept securebKash, Nagad, Rocket payment details protectedYour right to request data accessCookie controls availableContact us to update or delete data
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rbbaji How rbbaji Handles Your Personal Data
DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or delete personal data we hold about your account — including payment records linked to bKash, Nagad, or Rocket — our support team handles these requests directly. We aim to respond to all data-related queries promptly through the channels below.

Live Chat Open the chat icon from any page on rbbaji. Raise your data request directly and our team will log it and follow up on your account.
Email Support Send your data access or deletion request to our support email. Include your registered phone number so we can locate your account record quickly.
Account Settings Some personal details — like your registered phone number or preferred payment method — can be updated directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We have built data handling into how the platform operates — not as an afterthought. From the moment you link a bKash or Nagad wallet to your account, that connection is held under encrypted storage. Here is how each area works in practice.

Encrypted Account Storage Your login credentials and linked wallet details — bKash, Nagad, or Rocket — are stored with encryption. We do not expose raw payment numbers in any account-facing screen.
Cookie and Tracking Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.
Data Retention and Deletion Active account data is held while your account is open. After account closure, we retain records only as required by applicable rules in eligible regions, then delete them on schedule.
Who Can Access Your Data Only authorised rbbaji staff with a specific operational need can access your account record. Payment processors like bKash and Nagad handle transaction data within their own secure systems.

Common Questions About Your Data on rbbaji

These are the questions we hear most often about how personal and payment data is handled. If your question is not here, reach us via live chat or email.

We collect your name, phone number, email address, and the wallet or payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also collected automatically when you access the platform.

Yes. Contact our support team via live chat or email with your registered phone number. We will locate your account record and provide the data we hold about you, subject to applicable local law.

Payment details are encrypted in storage and never displayed in plain text on any account screen. Transaction processing runs through bKash and Nagad's own secure infrastructure, separate from our lobby systems.

We do not sell your data. We share it only with payment processors like bKash, Nagad, or Rocket to complete transactions, and with technical partners who operate under strict data agreements with us.

Send a deletion request through our support email or live chat. Include your registered phone number. We will process the request in line with our retention obligations under applicable rules for eligible regions.

This policy applies to all accounts. However, your specific data rights and our ability to serve you depend on your local law and whether your region is eligible. Check current eligibility before accessing the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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